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Key software as a service benefits:

  • Lowest Risk Alternative: The Online Test Drive, try it before you buy it program, subscription pricing, and No Hassle Software Guarantee make the CRM product the clear ‘Low Risk Alternative'.
  • Product Uniqueness: Product uniqueness includes depth of functionality, user-defined flexibility, focus on business processes and delivery of business analysis tools. Where the four current online vendor products' are comparable to contact management systems, the NetSuite product is much more comparable to enterprise-level tier-one applications from Siebel or SAP.
  • Greatest Ease of Use: To excel in ease-of-use delivery, NetSuite CRM incorporates one-click navigation to reach any customer information page in the system, visual ques, color coding intelligence, user-defined addition or removal of display columns and a progressive three level (functional help, page level help and field level help) help engine throughout the application.
  • Most Tailorable/Customizable: Unlike NetSuite's direct competitors whom offer only limited cosmetic configuration options and promote a "one size fits all" approach, NetSuite provides customers with three levels of user-driven customization so they can achieve a tailored or customized solution to adapt to the organization and meet specific business needs.
  • Technology Advantages: NetSuite's CRM product was built from the ground up entirely with industry standard XML Web Services and Microsoft .NET (C#).
  • One-stop-shop: By coupling a product suite with a veteran professional services organization, NetSuite offers one-stop-shopping and single source accountability for implementation, integration, customization, business process re-engineering and project management.
  • Dedicated Customer Support: All NetSuite customers are assigned a dedicated Customer Service Manager (CSM). The NetSuite CSM provides support, facilitates training or is a liaison for resources throughout the organization.
  • Greatest Value/Lowest TCO (Total Cost of Ownership): NetSuite's ‘no gimmick, includes-everything' $109.00 per user per month pricing is unmatched.

The sale, delivery and support of CRM business applications has forever changed from a "buy it and be stuck with it" approach to a "try it and pay for it as long as you like it" alternative.



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